I must say that we are very satisfied with how they handled the issue. Yes, it was stressful and yes, we were upset, but RH, well-represented by Sam, took ownership of the mistake and gave us a resolution on our issue in one business day. We weren't looking for anything more than what was promised to us and we got it. So leaving this one behind and moving on with enjoying the exciting process that is building a new home. Oh, and Frank stated that the shingles will be removed so the dormers are installed properly and that we shouldn't see a delay because of this.
We will, of course, be there later his week to see any progress in person :)
No comments:
Post a Comment