We received an email from our PM this Friday letting us know that framing was complete, shingles were installed, and plumbing rough-ins were done. As soon as we saw the picture, we raised the concern that our dormers had not been installed and asked if they come after shingles. And that's when shit hit the fan.
Frank said that no, dormers are installed before shingles, but that double checking our selections he could see that dormers were not an option in our home. Say what?! That is not what the SR sold us and definitely not what was on the contract we signed.
He said it was possible that the dormers are not offered in the community. Say what (2)?! If dormers are not available, then why would it be in the picture above? I do understand that he only follows the selections sheet given to him, so I thanked him for his insight and turned my attention to the Sales team.
Immediately I sent Sam and Shannon an email asking for clarification on the issue and received a response back a few minutes later stating that they were "just realizing that the home does not have the dormers on certain elevations" and that they "have passed this on to management."
Since we stop by the house every weekend to see progress, we decide to wait for Sam to discuss this on person. She did say that she was not aware that the community wouldn't have dormers and did admit that she represented this information to us. She also said she will fight to get us what we want, but that there is a possibility that the developers will not allow the dormers and if so, there would be nothing they can do about it. And that's the second time shit hit the fan.
We responded that we did not agree with this "solution." We said we would rather have the dormers, but if that was not possible, then Ryan Homes better think of ways to make it up to us. I might have used the word bullshit, but hey, who wouldn't? Not sure if she was a little surprised by this, but despite of what she says, we are the ones who need to watch for our best interests.
I even told her we didn't want to point fingers or be dicks to her, but now it is a big disappointment. We've been proudly showing the house around to family, friends, and even strangers, and we will end up not getting what we were promised. Every time we look at our home, we will be upset we are not seeing what we really liked. And some may think it's stupid, but when you were spending this kind of money and signing your life away, you do NOT want to have this type of stress.
The quick meeting ended with her saying she would get back to us once she heard from management. She mentioned something about extra closing help to make it up to it, but nothing was promised yet. We look forward to see how attentive Ryan Homes' customer service is after they made a sale. I will update with a resolution once we have one.
On a side note, we grabbed a couple of hard hats and walked in the house. Here are some pics:
Loving the bay window
Can't wait to see the deck
HVAC and hot water systems
HVAC again
Main floor, measurements for our island and kitchen cabinets / appliances
Master bathroom tub :)
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